Refund policy

Return Policy

Thank you for shopping at Oval Cosmetics

We want you to be completely satisfied with your purchase. If you receive a damaged item, we will gladly accept a return for a full refund or exchange.

Return Conditions

  • Damaged Items: To be eligible for a return, the item must be damaged upon receipt.
  • Proof of Damage: You must provide clear evidence of the damage, such as photos of the damaged item and packaging.

Return Process

  1. Contact Us: Please contact our customer support within [number] days of receiving your order to initiate a return.
  2. Provide Proof: Send clear photos of the damaged item and packaging to our customer support.
  3. Return Authorization: Once your return is approved, you will receive a return authorization number and shipping instructions.
  4. Return Shipment: Package the damaged item securely and include the return authorization number. You will be responsible for the return shipping costs.
  5. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange accordingly.